Due to our intimate size, cancellations affect us significantly. To ensure the quality of our services, our cancellation policies are dutifully implemented.

Advance Reservations
Highly recommended. We generally sell out top rooms weeks in advance. As each room is unique, we recommend you pick your favorite and reserve as early as possible. Reservations may be made online or by calling the Inn at 916-658-1818.

Deposits

A deposit equaling the first night room charge and tax will be charged upon booking. Packages will be charged a 50% deposit upon booking. We required 7 days notice to cancel a reservation which will result in a refund of the deposit, less a $35 processing fee. Cancellations made within 7 days of arrival will forfeit the deposit amount. Additional terms apply to group bookings of three or more rooms: Please call for details.

Spa appointments require 24 hours notice in order to cancel and receive a refund.

Late Check In
We can easily handle after hours check-ins, however a $500 hold will be placed on your credit card as a damage security. The hold will be released upon room cleaning the following day.

Payment
We accept all major credit cards, and accept prepayment by check or cash.

Check-in Time
3:00 PM until 7:00 PM. We can accommodate late arrivals. Please contact us if you will be arriving after 7 and we will arrange for a late check in.

Check-out Time
11:00 AM daily. As we are a boutique property, we also have a “boutique sized” housekeeping staff. 12:00PM check outs can be accommodated for an additional fee of $25.

Office Hours 
Office hours are 10am to 7pm daily.
Concierge staff  is available 7 days a week by phone from 9 AM until 8:00 PM.
For overnight guests, innkeeper/manager available in office or by phone 24 hrs/day.

Cancellations
We require Seven days notice to cancel a reservation.   A $35 fee will be charged for all cancellations.  Because we are a boutique property, it is very difficult to re-book our rooms for last minute cancellations. If you cancel with less than 7 day notice , payment in full is required. Emergency situations will be handled on a case by case basis.

Children
The Inn & Spa at Parkside is an adult environment with most of our guests visiting us for a romantic getaway or corporate travel. Mature children are welcome, however, we must maintain a quiet, serene and welcoming ambiance for our guests.

Smoking

Smoking is not permitted any indoor area of the inn property – this applies the same for incense or scented candles. A cleaning fee of up to $500 as well as cost for nights we may not be able to rent the room will be charged to card on file to any guest that smokes in a room or whose room smells of smoke, as determined by staff.  Please take this seriously so we don’t have to – Thanks!