Terms & Policies
Cancellations require 7 days advance notice
Because we are a boutique property, it is very difficult to re-book our rooms for last minute cancellations. If you cancel with less than 7 days notice, payment in full is required and will be enforced. For those unsure about their plans, we recommend purchasing trip insurance (google "trip insurance") to accommodate any changes or emergencies.
CHECK IN: Standard: 3:00 PM until 7:00 PM, Late / Self Check-in Option Available (contact us before 5pm arrival day)
As we are a boutique property, we also have a “boutique sized” housekeeping staff. We cannot guarantee early check-in but you can call us after 11am on your arrival day and we'll be able to tell you what we can do for you! We can accommodate late arrivals. Please contact us if you will be arriving after the office closes at 7:00pm and we will arrange for a late check in.
CHECK OUT: 11:00 AM daily
Noon check outs can be accommodated at an additional fee of $25. Exceeding check-out times without notifying the front desk in advance can result in extra charges, including, but not limited to, late check-out fees ($25 first 30 minutes) and/or an extra night's charges being applied to your bill.
ROOM CAPACITY IS 2: 2 person limit in all rooms
Parkside Inn has a 2 person limit for who may occupy a particular guest room in the hotel and only allow registered guests to use its facilities. Children of any age count as 1 person towards the 2 person limit. A $200 charge per each additional person over two will be automatically applied to the invoice. Failure to otherwise comply with this policy can result in eviction, with no refund of any money paid or owing in connection with the stay.
VIDEO/PHOTOGRAPHY POLICY - Commercial photography is not permitted without express written permission from hotel management.
Guests may shoot non-commercial photography or video for their personal use (no professional equipment, lighting, etc.) in their room or on property with respect for the privacy and tranquility of other guests on property. Special photography privileges may apply to guests who purchase a full property buyout. Please contact hotel management with questions about our photo policy or to enquire about shooting commercial photography onsite. Failure to otherwise comply with this policy can result in eviction, with no refund of any money paid or owing in connection with the stay.
Payment for room charge and tax is processed seven (7) days before your stay when your reservation becomes non-refundable (may be sooner in some cases). Spa package payments are typically held until after your appointment to the option of adding a tip before we do this final charge.
CREDIT/DEBIT CARD and VALID ID REQUIRED AT TIME OF BOOKING AND WHEN CHECKING IN.
A deposit up to the total value may be charged at any time after the booking, This deposit is refundable on any cancelled reservation done before 5pm P.S.T. at least seven (7) days before your stay.
CARDHOLDER BOOKING FOR SOMEONE ELSE - For someone other than the cardholder to receive services using their card, we require a Credit Card Authorization Form authorizing these purchases to be completed, signed by the cardholder and returned to us at least 7 days prior to their arrival. Please use the following link to access our online form: Credit Card Authorization Form. Once completed and signed, please return it to us via fax (916-266-7567) or scan/Email to firstname.lastname@example.org.
GUESTS WANTING TO PAY CASH - Must pay in advance at office during office hours to secure the reservation. We still require a valid credit card on file for incidentals and any damages.
All departures prior to date agreed at time of check-in will be subject to all room and tax charges on original reservation.
Where a minor is accompanied by an adult, we require the adult to agree, in writing, not to leave any minor 12 years of age or younger unattended at any time during their stay, and to control the minor's behavior during their stay so as to preserve the peace and quiet of our other guests and to prevent any injury to any person and damage to any property. (Civil Code Section 1865(d).) Refusal to sign such an agreement is grounds for refusing accommodations, and any failure to otherwise comply with this policy can result in eviction, with no refund of any money paid or owing in connection with the stay.
Any person who themselves or their guests negligently or intentionally causes damage to the hotel or any furniture or furnishings within the hotel, shall be liable for damages sustained by the hotel and/or staff, including the hotel's loss of revenue resulting from the inability to rent or lease rooms while the damage is being repaired.
SPA PARKSIDE ~ APPOINTMENT INFORMATION:
- 24 hours notice required in order to cancel and receive a refund.
- TIPS: Cash tips directly to your technician(s) are preferred.
To add a tip to your bill, please indicate this at check-in or BEFORE your spa treatment.
We will delay processing the spa payment portion until after your spa appointment.
Parkside Inn has a zero tolerance policy in which it will refuse to admit or refuse service or accommodation in the hotel or may remove a person who: while on the premises of the hotel acts in an obviously intoxicated or disorderly manner, destroys or threatens to destroy hotel property, or causes or threatens to cause a public disturbance; or refuses or is unable to pay for the accommodations or services.
Alcoholic beverage consumption is restricted to those 21 years or older with valid identification.
We do not permit smoking, scented candle or incense burning in any of our guest rooms. Battery operated candles are available for your pleasure - just don't light them!! The Inn is a totally non-smoking facility in which we enforce for the safety and comfort of our guests, as well as maintaining the integrity of this historic building. Guests who smoke in their room, or who allow this by others in their room will be charged a minimum of $250 and up to $500 deodorizing and cleaning fee. Smoke permeates the rugs, bedspreads, pillows, curtains, etc and it may become necessary for us to remove smoke odors by cleaning all the curtains, bed linens, carpets and in some instances the room must be repainted to eliminate persistent smoke odors. Any failure to comply with this policy can result in eviction, with no refund of any money paid or owing in connection with the stay.
PARKING is available on the street in front of the Inn and there are also 4 private spaces between the buildings for overnight guests on a first come basis. Street parking from 8am to 6pm Monday - Friday has a 2 hour limit. The Inn at Parkside is not in any way responsible for any parking violations that you may incur.
Parkside Inn does not allow pets due to concerns that some guests have allergic reactions towards pet dander and due to the threat of ticks and fleas. A mandatory $250 fee will be charged for any one that brings a pet into a guest room. We do however accommodate registered service dogs. Guests are responsible for any damages caused by their service dog. Any failure to comply with this policy can result in eviction, with no refund of any money paid or owing in connection with the stay.
LOST & FOUND
Parkside Inn is not responsible for lost, damaged, or stolen personal items. Should any guests lose personal belongings whilst staying at Parkside Inn, if recovered, the item will be recorded as 'found'. Parkside Inn keeps detailed records of all 'found' items, and will make a reasonable effort to contact the guest if an item is left in the hotel's guest room after the guest has checked-out which will be placed in our Lost & Found safety box. We will ship items back at the owner's expense(shipping charge plus $20 handling fee). Any items in the Lost & Found, which are not claimed within sixty (60) days, will be donated to a local charity or discarded.